Cancellation Policy

Cancellation Policy for Short-term reservation up to 30 days

We understand that plans can change, which is why we offer a flexible cancellation and modification policy based on the length of your stay. For stays of up to 7 nights, free cancellation or date changes are available up to 7 days before check-in. For stays between 8 and 30 nights, free cancellation or date changes are available up to 15 days before check-in. Cancellations or modifications made after these periods are non-refundable and may not be eligible for changes. We believe great stays start with peace of mind. That’s why our flexible cancellation policy is designed to adapt to your plans and give you confidence when booking.

Cancellation Policy for Long-Term Reservations more than 30 days

We aim to be transparent and fair with our cancellation terms. Here’s what you need to know:

More than 50 days before check-in:
Enjoy a full refundof all rent and utility payments made in advance.
30 to 50 days before check-in:
You’ll be charged 50% of the first month’s rent.
30 days or less before check-in:
The full first month’s rent will be charged.

Additional Terms

The same cancellation terms apply to date changes.
Promotional and discounted ratesare always non-refundable, regardless of the cancellation timeframe.

We value your understanding and recommend reviewing the terms carefully to choose the option that best suits your needs.

Lease Early Termination

If you decide to end your lease early, please notify us at least 30 days in advance. The monthly rent will be adjusted to reflect the actual duration of your stay based on the agreed terms. This ensures fairness for both parties while accommodating your change in plans.

Peace of Mind Satisfaction Policy

Under our Peace of Mind Satisfaction Policy,reservations of 40 days or more can be canceled within 12 hours of check-in if the property does not meet your anticipated level of comfort. We’ll make every effort to relocate you to a comparable property, but if that’s not possible, a full refund will be issued. This guarantee is available only for online bookings made without a prior viewing of the property.

Uncontrollable Circumstances

We understand that life is unpredictable. If an unforeseen event beyond your control forces you to cancel your reservation, you may be eligible for a refund under our Uncontrollable circumstances Policy. This applies only to events that occur before your official check-in date.
Covered situations include:

Loss of life of the guest or a close family member.
Severe health issues or injuries affecting someone in the travel group (COVID-19 not included).
Travel interruptions due to natural disasters, road blockages, or canceled flights with no viable alternatives.
Mandatory government requirements such as legal summons, travel bans, or military service.
New restrictions on visa or passport regulations that make travel impossible (excludes misplaced or expired documents).
Major utility failures, such as water, electricity, or gas outages, at the property.
Security threats or advisories impacting the safety of the property’s location.

You’ll need to provide supporting documentation, and claims must be submitted within 10 days of cancellation.

Sign In